The pest, from where you are standing
Something ordinary in the frame for size. Shape and scale are what separate one ant from another, and those two ants are not the same job.
Pest control / PST
Quoting and job management software for pest control businesses
Customers show what they are seeing and where. Mason asks the questions your inspection would ask, prices approved general pest service off your own bands, and puts the initial and the recurring amount side by side.
Quoting and follow-up work today. Booking, crews, and invoicing are not built yet. The calendar section below is tagged for that reason.
Join the waitlistIntake / What pest control customers get asked
Questions a homeowner can answer.
Looking and counting, from where they already stand. Nobody is asked to name a species, lift a panel, or get close to anything that bites, stings, or was left there by somebody else.
- 01
What did you see, and which rooms did you see it in?
A kitchen at night and a garage in October are two different jobs. Where it was seen narrows the service before anything else does.
- 02
How many, and over how long — one, a few, or every day this week?
One in a bathroom is a service call. Every day is severity, and severity changes both the initial and the follow-up.
- 03
How many square feet is the home, and how many floors?
Almost every general pest price is banded by home size. This question is the band.
- 04
House, townhouse, condo, or mobile home — do you share a wall with anybody?
A shared wall means the neighbor is part of the problem, and the treatment plan has to say so out loud before the customer expects a miracle.
- 05
Is there a basement, a low vented space under the floor, or is the floor straight on concrete?
Basement, crawlspace, or slab decides where the work happens and how long the tech is on the property.
- 06
Any pets, and where do they eat and sleep?
Product choice and prep both come off this, and so does the re-entry conversation with the customer.
- 07
Has anything already been sprayed, including anything from a store?
Store-bought repellent scatters a colony. Your tech needs to know what they are walking into and why the trail moved.
- 08
Where can you see a gap — under the garage door, around a pipe going into the wall, a torn screen?
Entry points are the difference between a treatment and a treatment that holds through the next month.
Photos / The shots that matter for pest control
The pest, the perimeter, the openings.
One instruction rides on every pest photo request, and it never changes:
From a safe distance, show visible activity, affected areas, and accessible entry points. Do not touch pests, nests, droppings, traps, or chemicals.
All four corners of the house, from outside
Perimeter service is priced off the outside of the building. Four corners show the run, the shrubs against the siding, and the ground the tech will be walking.
The room wide, then the corner
The wide shot shows the conditions. The corner shot shows the trail. One without the other gets a wrong answer.
Everywhere the house is open
Under the garage door, around pipes and wires, soffit and roofline, crawlspace vents, weep holes. Every one is either a line on the quote or the reason the job comes back.
The ground where it meets the siding
Mulch piled against the wall, a downspout dumping at the foundation, firewood stacked on the house. Conditions decide whether one service holds or you are back in three weeks.
Droppings and nests, from a distance
Size, shape, and location tell your tech rodent from something else, and attic from kitchen. Zoom with the camera, never with your feet.
If a shot is missing or blurry, the customer gets one clear request for a better one.
Pricing / How pest control quotes get built
An initial, then a recurring. Banded by the house.
Pest work is the one trade here where the quote is two numbers. Mason shows both, using the bands and plans you published.
The units the price list works in
- An initial price and a recurring price, quoted together. That is the real shape of a general pest quote, and the customer has to see both numbers.
- Bands by home square footage, sometimes with lot size stacked on top.
- Recurring by frequency: monthly, bi-monthly, or quarterly.
- One-time service for a single problem — a nest, a one-room clean-out.
- Termite work by linear feet of foundation, or by station for a bait system.
- Bed bug work by room or by unit, with prep sitting on the customer.
- Rodent work as a set-up charge plus per-trip servicing, with exclusion priced by opening and material.
What moves the number on site
Square footage band and a second story to ladder. Crawlspace access, and whether a person can actually get in there. Attached units. Pets and children in the home. Landscaping pushed up against the structure. Whatever was already sprayed before you were called. And whether the prep is on the customer or on your crew.
What cannot be priced from photos
Identification, when the photo is blurry or the pest is long gone. Severity — one roach on a phone screen and a real infestation on a phone screen look the same. Anything about wood: termites and carpenter ants are a structure question, and structure needs an inspection. Bed bugs need an inspection and a prep conversation before a number means anything. Wildlife in an attic. Anything that needs a person in the crawlspace or up the hatch. Mason puts no price on those. They come to you as a company review or an on-site look, with the photos and answers already collected.
Quarterly general pest, 1,900 sq ft single family, ants photographed in the kitchenExact quote
Wasp nest under a second-story eave, photographed from the yardPrice range
Roaches seen daily in a townhouse with shared wallsNeeds your review
Mud tubes on the foundation, or scratching in the attic at nightOn-site look
Lawn and pest run off the same truck for plenty of companies, and a packed garage has to be emptied before a treatment holds. The landscaping and junk removal pages cover how those jobs come in. Pricing covers every trade you run.
Calendar / What pest control jobs need
Coming soonThe season and the route run the day.
Booking is not built yet. Scheduling is where it will live. Route work is unforgiving, so this is what it has to get right first.
- 01
The season runs the phone
Ants in spring, wasps in late summer, rodents on the first cold night. Your board looks different every eight weeks, and it is not random.
- 02
Recurring service is a route, not a slot
The whole model is hitting the same streets on a cycle. A calendar that ignores the route gives the day away in windshield time.
- 03
Rain washes a perimeter
A treatment that goes down ahead of a storm is a callback with extra steps, so the reschedule has to happen on its own.
- 04
An initial is two visits, not one
When your company program and the product label call for a follow-up, Mason keeps that interval with the service instead of inventing a fixed number of days.
- 05
Prep belongs to the customer
The appointment is not real until the prep is done. Sending a tech to a kitchen that was never cleared out is a wasted stop for everybody.
- 06
Re-entry time sets the hour
Any re-entry instruction comes from the product label and your company program. When one applies, it helps decide the time of day, not only the date.
- 07
Interior needs somebody home
Exterior does not. Mixing those two up on a route is how a full day turns into a half day.
Straight answers
What pest operators ask us first.
01Will Mason tell the customer what the bug is?
No. It collects the photo, the room, and how often they are seeing it. Your team calls the species. If Mason cannot land on a service you already approved, the job comes to you instead of getting a guess attached to it.
02My pricing is an initial plus a monthly. Can it show both?
Yes, once you publish the plan. Mason can show the initial amount, the recurring amount, how often you come out, and what is included, right beside the one-time price. The customer can ask for the plan. Your team enrolls them and starts the billing in the system you already use — ScopeMason does not do that part.
03What about termites and bed bugs?
They come back to you. Termites and carpenter ants are a structure question, not a bug question, and bed bugs need an inspection and a prep conversation before a number means anything. Mason collects what the customer can safely show and books it as work that needs your inspection.
04Do customers get told to go poking around?
Never. This instruction is fixed and Mason cannot remove it: From a safe distance, show visible activity, affected areas, and accessible entry points. Do not touch pests, nests, droppings, traps, or chemicals.