What is in it
“Does that price include taking the old fence down?” Mason reads the lines on their quote and answers from what is actually on it.
Follow-up / Working today
Automatic follow-up on every quiet quote.
You sent the price. They said they would think about it. That is where the job usually stalls — not on the number, on the silence after it. Mason keeps checking in by email in your business name until the customer answers or it is time to stop.
Join the waitlistThe schedule
Close together, then further apart.
A quote with a number on it gets seven check-ins across 45 days. A job still waiting on your price gets three, then stops — chasing somebody for six weeks about a quote you never sent them is how a company gets marked as spam.
- Check-in 01
Day 0
- Check-in 02
Day 1
- Check-in 03
Day 3
- Check-in 04
Day 6
- Check-in 05
Day 10
- Check-in 06
Day 14
- Check-in 07
Day 45
The timing is fixed in the software, not written by the model. Nothing Mason says to a customer can add a check-in, move one earlier, or keep a finished sequence alive.
Mail goes out inside the hours you set, in your timezone. Nobody gets an email from your company at four in the morning.
Replies
It answers from the quote, or not at all.
Most replies to a quote are one small question standing between you and the job. Mason can answer those from the paperwork the customer already has. Everything else is yours.
Is it still good
“Can I still get that price?” Mason answers from the date on the quote, not from a guess about how busy you are.
About the company
“Are you licensed? How long have you been at this?” Mason answers only from what you published about your business.
Anything else
It goes to you, unanswered, with the customer’s words attached. Mason tells them a person is picking it up.
Say it plainly
What Mason will not do.
An email rep that goes off script costs you a customer and your name with them. So the limits are in the software, not in the wording.
It does not negotiate
There is no back and forth over price. Mason has no authority to trade the scope down to save a sale, and no room to haggle.
It does not promise a date
Booking is not built yet, so Mason will never put a day or an arrival window in writing on your behalf.
It does not invent an answer
A question it cannot answer from the quote or from what you published goes to you unanswered. It does not fill the gap with something that sounds right.
It does not discount on its own
If you set no discount, there is no discount and the price objection comes to you. If you set one, Mason can only use it on an exact price, only when the customer actually pushes back or names another bid, only as far as you allowed, and never under your floor. Past the line you set, it waits for your yes.
Set an amount above which a quote is too big to automate. Mason delivers it, then steps back and leaves the job to you.
Knowing when to quit
It stops when it should.
The reason people hate automatic email is that it does not know when to stop. Six things end a sequence, and Mason respects every one of them without checking with you first.
- 01
They ask you to stop
That address is done. No last try, no win-back, nothing.
- 02
They say no
Follow-up ends. Depending on why, Mason may reach out one more time later — never more than once.
- 03
They say yes
It stops and the job comes to your team to confirm the date and the details.
- 04
They ask for a person
It stops mid-sequence and lands on you the same day the customer asked.
- 05
The quote runs out
An expired quote, or one you replaced with a newer version, ends the sequence.
- 06
You take it over
Reply yourself, pause it, or shut it off. Mason steps back and stays back until you hand it over again.
One last try, or none
A no today is not always a no forever, so Mason asks the customer why. What they say decides whether they ever hear from you about it again — and it is one message, not a new sequence.
Price was too highOne more note about a month later
Went with another companyOne more note about a month later
Timing was not rightOne more note about two months later
Not doing the work at allNothing. That is the end of it.
You are still the boss
Every word is yours to read.
There is no daily approval queue to work through. Mason sends, answers, and stops on its own — and every message sits in one place where you can read it, reply in your own words, pause the sequence, or hand it back.
The customers who need a person are listed separately, so the ones waiting on you do not get buried under the ones that are handled.